Privacy Policy

supervmade ("we," "us," or "our") operates the website at supervmade.com and related services, including RC body shell commissions. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Depending on how you use the site, we may collect:

• Order and commission details — name, email, shipping address, social media handles, shell and livery specifications, photos you upload, and messages you send through order forms.
• Order tracking — tracking codes you enter to view build status. We do not require an account to track an order.
• Usage data — on some pages we use Cloudflare Web Analytics, which may collect anonymized visit data such as page views, referrer, and general location (country). We do not use advertising cookies.
• Technical data — standard server logs (IP address, browser type, timestamps) needed to operate and secure the site.

How we use your information

We use the information above to:

• Process and fulfill commissions
• Communicate with you about your orders, builds, and purchases
• Provide order tracking and buyer features you request
• Operate, maintain, and improve the website
• Protect against fraud, abuse, and unauthorized access
• Comply with legal obligations

How we share information

We do not sell your personal information. We share data only when needed to run the service, including with:

• Service providers — hosting, database, file storage, and analytics providers that process data on our behalf
• Payment processors — when you pay through methods we offer. Payment providers handle your payment details under their own privacy policies.
• Legal requirements — when required by law or to protect our rights, users, or the public

Data retention

We keep order, commission, and account records for as long as needed to provide the service, resolve disputes, and meet legal or accounting requirements.

Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, where applicable by law. To make a request, email us at contact@supervmade.com. We may need to verify your identity before responding.

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

International users

supervmade is operated from the Philippines. If you access the site from another country, your information may be processed in the Philippines or where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact us

Questions about this Privacy Policy? Email contact@supervmade.com or reach us through our Facebook page.